Help getting into your account
Start here if you cannot sign in. Never share your password, verification link, reset link or payment details.
Signup and email verification
Choose Candidate or Recruiter at signup and check the email address before submitting. Candidate Free setup does not require payment. Open the confirmation email in the browser where you signed up, then sign in with your password.
Check spam if the email has not arrived. Wait at least a minute before requesting a fresh confirmation. If already verified, sign in rather than using the same link again.
Password or sign-in problems
Use the email address for your verified account. Check spelling and keyboard settings. If the password is not accepted, request a reset for that account and open the delivered link in the same browser.
A reset request alone does not change your password. After saving a new password, sign in with that new password. An expired or previously used link needs a fresh request; wait at least a minute before trying again.
Paid access and subscriptions
Sign in to the account that completed Checkout, then open Billing to review its payment and subscription status. A payment still being processed does not establish paid access. Do not start repeated checkouts to resolve a pending payment.
Use your authenticated billing portal to manage a subscription. A cancellation scheduled for period end keeps access until that period ends. Candidate Free tools remain available after Pro access ends.
Contact account support
For account-specific help, sign in and use the private support form. Include the page, what you tried and the displayed error, with sensitive details removed from screenshots.
Private support requires sign-in to protect account information. This help page does not collect account details or send a message.